Privacy Policy

Our privacy notice outlines our commitment to safeguarding your personal information as Acare Rehab (“the App") user. Pusat Rehabilitasi PERKESO as the data controller, collects and processes essential user data for the purpose of fulfilling its services including but not limited to rehabilitation services and medical support. We take measures to secure your data and ensure compliance with relevant data protection laws, namely Personal Data Protection Act 2010. You have the right to control and manage your data preferences. Our commitment includes keeping you informed of any updates to this policy, with the latest revision indicated by the effective date.

About the Data Controller

PUSAT REHABILITASI PERKESO (“PRP”) is an international standard rehabilitation centre fully-owned by Social Security Organisation (PERKESO) under the Ministry of Human Resources, Malaysia, established to help insured persons or workers with injuries or diseases recover physically, vocationally and psychologically before finally returning to work and socially reintegrated.

Type of Information Collected

The information that may be collected from time to time, including any information relating to the following:

Your personal details, including name, age, gender, identity card number, passport number, date of birth, ethnicity, language, and nationality;
Your contact details, including your emergency contacts and next of kin, including home address, email address and phone number;
Social media details including Facebook, Twitter, Instagram, LinkedIn or any other social media that might be relevant in future;
Appointment details with the relevant healthcare provider be it with us or our affiliates or delivery partner;
Previous diagnosis, clinical notes or any health related information that was once submitted by us to the App;
Any health, medical or fitness conditions or information which might be generated or accumulated in the process of using the app or services rendered by us;
Any additional health, medical or fitness conditions or information that was generated or accumulated when using other application, which you consented for that information to be shared with this application;
Other information that you voluntarily choose to provide to us; and
Additional personal or other information that may be relevant for us in order to provide our services to you, or to consider your request for any of our other products.

Manner of Information Being Collected

Your data will be collected when a user submits their information to the application or via email or in any other form to us. Apart from the voluntary sharing of information as stated above, the application will also collect data in relation to the location of the user and data that has been generated through the user’s devices such as a smartwatch or any smart device, that is connected to the app.

Purpose of Data Collection

The data that is being collected will be utilised by us is to provide our services to you, which includes:

To identify your location and channel you to the nearest clinics or centres for the purpose of rendering our services;
To provide rehabilitation services to you;
To attend to the relevant transaction if applicable;
To facilitate our interactions with you;
To contact you when necessary or requested, including to remind you of an upcoming appointment;
To send you electronic announcements and newsletters that we think will interest you;
To enable us to customise our advertising;
For internal record keeping;
For internal investigations, audit or security purposes;
For the administration and promotion of any events or activities offered by us, including the promotion of such events or activities in media or other publications;
To promote our services and other services provided by our related corporations, business partners, clients and sponsors, including providing you with information about our other services;
To investigate your complaints;
To produce statistical reports, collectively or at the individual data level, for corporate reporting, research works and publications;
To use statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts;
For analysis for statistical, profiling or other purposes for us to conduct category analysis, financial analysis, investigate service lapses, and to review, develop and improve the quality of our services;

Sharing of Data

We disclose or may disclose your personal data for the purposes related to the services rendered to our business partners, independent contractors, service providers, healthcare providers, insurance company, governmental departments and/or agencies, regulatory and/or statutory bodies and any such third party requested or authorised by you or as may be required in law.

Policy Amendment

If the privacy policy is amended, the amendment will be updated on this page.

Terms & Conditions

By choosing to use the app, you are deemed to acknowledge and agree to these general terms and conditions, or specific conditions set by PRP where applicable, and this constitutes an agreement between you and PRP as the Data Controller and owner of the Application.

Limitation of Liability

You understand and agree that PRP is not responsible for any loss, directly or indirectly, related to or specific, consequential or 'exemplary', including but not limited to damages for loss of profits, goodwill or other intangible losses resulting from:

The use or inability to use this service;
Cost of procurement and replacement service following the purchase of any goods, data, information or services or messages received or transactions made through or from this website;
Access without permission or change in transmission or your data;
Statements or actions of third parties on the site; or
Other matters related to this website.

Link to other websites

PRP may provide links to other websites. Such websites are owned and operated by third parties and therefore PRP has no control over such sites and resources. You acknowledge and agree that PRP is not responsible for external sites or resources and does not endorse and is not responsible for any content, advertising, products or other materials available on such sites and resources. You further acknowledge and agree that PRP is not responsible, directly or indirectly, for any damage or loss caused by or alleged to be the cause of or associated with the use of or reliance on any content, goods or services provided on or through any such site or resource.

Termination

PRP may terminate your access to the entire service or any part thereof and to any related services at any time, with or without cause or notice with immediate effect. PRP may also terminate or suspend your account for inactivity, which is defined as the failure to use the website services through your account for a certain period. You agree that PRP will not be liable to you or any third party for the termination of your access to the service.

Changes to the Terms & Conditions of Service

PRP reserves the right to make changes, modifications, deletions or additions to the terms and conditions at any time either with or without prior notice. However, in the event of an emergency or to protect the security of the website or in circumstances beyond its control, where PRP finds the need to change, modify, delete or add to these conditions, it may do so without prior notice. It is agreed that you will access and review these terms and conditions from time to time to take cognizance of any change, modification, deletion or addition to date. You further agree and accept that your continued access and use of the terms and conditions (as varied or modified from time to time) shall be deemed to your acceptance of any change, modification, deletion or addition to these terms and conditions.

Modification to Services

PRP reserves the right to modify or terminate the service (or part of the service) either temporarily or permanently, at any time with or without notice. You agree that PRP will not be liable to you or any third party for any modification, suspension or discontinuance of the service.

General

These terms and conditions are to be read together with the Privacy Policy, Security Policy, including Online Security, and other terms, whether special or standard. If any terms of the Privacy Policy, Security Policy, including Online Security and other terms whether special or standard are inconsistent or in conflict with these terms and conditions, you agree that PRP has the authority to apply any of the terms and conditions, whether special or standard at its discretion.

Suppose any provision of these terms or conditions is unlawful or invalid due to any current or future law or regulation. In that case, the aforementioned provision will be removed and these conditions will be construed as if the invalid provision does not exist. These conditions together with the other provisions will be enforced without being affected by the unlawful or invalid provision.

Data Security

Leading technologies including encryption software is used to safeguard any data given to us and strict security standards are maintained to prevent unauthorised access.

Storage Security

To safeguard your personal data, all electronic storage and transmission of personal data are secured and stored with appropriate security technologies.